Privacy Policy

Introduction

Fancy Cavern ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fancy-cavern.com or engage with our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Contact us through our contact forms
• Request information about our services
• Participate in surveys or promotions
• Visit our atelier for consultations

This information may include:

• Name and contact information (email address, phone number, postal address)
• Demographic information
• Style preferences and measurements (for our custom services)
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website
• Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Improve website functionality
• Analyze website traffic and usage patterns
• Provide personalized content

You can manage your cookie preferences through our cookie consent banner or your browser settings.

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Providing and maintaining our services
• Processing your requests and inquiries
• Scheduling consultations and appointments
• Creating custom garments and providing personalized styling advice

Communication

• Sending newsletters and marketing communications (with your consent)
• Responding to your inquiries and providing customer support
• Sending service-related notifications
• Informing you about new collections and special offers

Website Improvement

• Analyzing website usage to improve our services
• Customizing your website experience
• Troubleshooting technical issues
• Ensuring website security

Legal Compliance

• Complying with applicable laws and regulations
• Protecting our rights and interests
• Preventing fraud and abuse

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Email marketing platforms
• Website hosting and maintenance services
• Payment processing services
• Analytics providers

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You can contact us to request a copy of the personal information we hold about you or to correct any inaccuracies.

Deletion

You can request that we delete your personal information, subject to certain legal obligations that may require us to retain some information.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account settings

Cookie Preferences

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we collected the information
• Legal and regulatory requirements
• Our legitimate business interests

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (if we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Legal Basis for Processing (GDPR)

If you are located in the European Union, our legal basis for collecting and processing your personal information depends on the specific information collected and the context in which we collect it:

• Consent: When you have given us clear consent to process your information for specific purposes
• Contract: When processing is necessary to perform a contract with you
• Legal Obligation: When we need to comply with legal requirements
• Legitimate Interests: When we have a legitimate business interest that doesn't override your privacy rights

Your European Privacy Rights

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing of your personal data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided above. We will respond to your request within one month of receipt.